Calculate Shipping
Shipping within India is absolutely free of cost while outside
India it depends upon the country where the gift has to be
delivered. The exact amount of shipping will be specify by an online
bill before the payment procedure begins. It separately mentions the
actual amount of product/s & shipping charges. In the case of
multiple volumes of a single item, each volume will be counted as
one unit for calculating the shipping charges. For more details
about the shipping charges, you may
click
here .
Payment Options
You can make payment with your Credit
Cards, Debit Cards/Net Banking facility options. Currently Diwali
Mela accepts Credit cards (all Indian and International):
We also accept payment made through
the various Debit Cards/Net Banking facility options like:
- Citibank Bank Account Online
- ICICI Bank Infinity Net-Banking
- Citibank Suvidha Online
- HDFC Net-Banking
- UTI Bank iConnect Net-Banking
- Citibank NRI Rupee Checking A/C
Note: Near future we are planning to provide other banking
facility.
Diwali Mela accepts your Credit Card details through the SSL
protocol. All transactions are secured, powered by SSL encryption.
Secure Sockets Layer (SSL) allows software to communicate with Web
servers in a secure and encrypted manner. This guarantees that your
information is inaccessible to any third party, which makes the data
highly confidential.
Feedback/Complaints
Backed with years of experience and knowledge, Diwali Mela is
serving with an objective of providing best services & for
maintaining the high degree of security, reliability &
confidentiality. We provide you the highest quality of gifts which
kindle great pleasure for both sender and receiver. If you have any
comments, complaints regarding the service, quality of gifts etc,
let us aware with the same on orders@diwalimela.com. We will be
highly gratified with your warm thoughts & ideas that can
finally help in improving our efficiency and effectiveness.
Query About Your Order
At Diwali Mela we ensure to solve your questions regarding your
order. Its our primary objective to aware you with the latest
developments taken place concerning your placed order. We always
keep in touch with you during the different stages of ordering and
shipping process. Below, are the accurate answers of queries
concerning to your order:
- Order confirmation to me
When you place the order, Diwali Mela will send you an e-mail
confirming each order registered with us. So make sure that your
e-mail id is valid. The e-mail also indicates your order number
that can be used later for checking the status.
- Actual delivery time for an order
Diwali Mela provides you the facility to deliver your order on
a particular date. While placing your order online, you can
simply select the date on which you want your gift to be
delivered. We will deliver your gift on the specified date
provided it gives us a minimum of 6 working days after securing
your payment. It is actually happened in two steps- Products are
delivered to the destination point through the courier services.
Diwali Mela normally takes 1-3 working days for delivering the
product to courier company. Similarly, depending upon the
destination, courier company also takes usually 1-3 working days
for completing the delivery process. So while calculating the
shipping time, transportation time taken by courier company is
also required to be taken into consideration. 7-10 working days
are required for sending gifts outside the india. Please be
clear that no shipment is possible from Diwali Mela on Sundays
or any other public holidays due to the non-availability of our
fulfillment partners.
- Shipment Mode
All the gifts are packaged at Diwali Mela and handed over to
our fulfillment partners for final delivery.
- Delivery Location
Diwali Mela delivers gifts both inside and outside India. We
provide the delivery services for almost every part of the
world.
Using Diwali Mela Services
Diwali Mela is a secured shopping site, which provides a platform
for gifting and shopping of beautiful and decorative Indian craft
items and exclusive Indian products. Diwali Mela is committed to
provide the user-friendly navigation for the support of its users.
You can select any product from the wide variety of the product
categories available on Diwali Mela. You may click on the links
provided below for step by step processes.
Sending Gifts From Diwali Mela
Diwali Mela, a well-established brand name in the online shopping
trade, provides a potent platform for gifting and shopping of ethnic
and classic Indian craft items and exclusive Indian products &
fresh flowers. Diwali Mela is a secure shopping site, which provides
the full security and reliability to its customers.
How To Create User Account
If you are a new user, you have to create your account first so
that you can be registered with Diwali Mela. For creating your
account, you have to fill your email address, password, confirm
password and click on 'Sign Up' button. A form is displayed which
asks you about your personal, billing address information. Submit
all the information carefully as it will be used for further
communication purpose in future. Diwali Mela is a secured shopping
site therefore every information which you share with us will be
kept safe and secure.
Order Placing On Diwali Mela
Diwali Mela is a secured shopping site. You can select the gift/s
of your choice out of our wide product categorization. Just click on
'Buy Now' button. When you will click on this button, the product
will be added in your shopping cart. You can add many more products
in your shopping cart. Press 'Check Out' button for the billing,
delivery addresses and payment procedures.
How To Track Order Status
For knowing the current status of your orders just log in to 'My
Account' and click on 'Order History' option. All the orders placed
on Diwali Mela have to follow a systematic procedure of Processing,
Processed before it finally enters into to the 'Shipped' state:
a) Processing: It is the first stage which is the default status
for your order and it comes as soon as an order is placed.
b) Processed: It indicates that your order/payment has been
approved by our payment gateway. We are ready with the product to
deliver it as per your specifications.
c) Shipped: It means that your order has been successfully shipped
from our end.
d) Cancelled: It means that your order could not be approved by our
payment gateway or we are not in a position to deliver the goods due
to some constraints.
Canceling an Order
1. You can cancel your orders until and unless they are not
entered into the shipping process. Order will be canceled till they
are in the processing mode. If an order enters into the processed
mode then you can not cancel it.
2. For canceling an order just click on
My Account
link in the top right of any page on the site. After login, 'My
Account' page is displayed where you have to click on 'Order
History' link to see the details of your placed order. To cancel
your order you need to click on the 'Enquire' link relating to that
particular order. Afterwards a webpage with a text area & Submit
button will be displayed. Over here you need to type your request
for cancellation in the given text area and then click on the
'Submit' button. You can also click on order number to see the
details & send your request for cancellation by 'Click here to
enquire the order status' link.
Update My Profile
You can update your e-mail address, personal information, billing
address by 'My Profile' link.
Chang your Login Password
You can change your login password by 'Change Password' link.
Previous Purchased History
You can get the previous Purchased history of your orders.
Personalized Address Book
In '
My
Account' option, you can click on 'My Address Book' where you
can store up-to 25 contacts and addresses for shipping.
Help
