Diwali Mela
World's largest site on Diwali online Since 1st July 1999
Diwali MelaDiwali MelaDiwali MelaDiwali Mela

Diwali » Help


Calculate Shipping
Shipping within India is absolutely free of cost while outside India it depends upon the country where the gift has to be delivered. The exact amount of shipping will be specify by an online bill before the payment procedure begins. It separately mentions the actual amount of product/s & shipping charges. In the case of multiple volumes of a single item, each volume will be counted as one unit for calculating the shipping charges. For more details about the shipping charges, you may click here .

Payment Options
You can make payment with your Credit Cards, Debit Cards/Net Banking facility options. Currently Diwali Mela accepts Credit cards (all Indian and International):
  • Master
  • Visa
  • Diners Club

We also accept payment made through the various Debit Cards/Net Banking facility options like:
  • Citibank Bank Account Online
  • ICICI Bank Infinity Net-Banking
  • Citibank Suvidha Online
  • HDFC Net-Banking
  • UTI Bank iConnect Net-Banking
  • Citibank NRI Rupee Checking A/C
Note: Near future we are planning to provide other banking facility.

Diwali Mela accepts your Credit Card details through the SSL protocol. All transactions are secured, powered by SSL encryption. Secure Sockets Layer (SSL) allows software to communicate with Web servers in a secure and encrypted manner. This guarantees that your information is inaccessible to any third party, which makes the data highly confidential.

Backed with years of experience and knowledge, Diwali Mela is serving with an objective of providing best services & for maintaining the high degree of security, reliability & confidentiality. We provide you the highest quality of gifts which kindle great pleasure for both sender and receiver. If you have any comments, complaints regarding the service, quality of gifts etc, let us aware with the same on orders@diwalimela.com. We will be highly gratified with your warm thoughts & ideas that can finally help in improving our efficiency and effectiveness.

Query About Your Order
At Diwali Mela we ensure to solve your questions regarding your order. Its our primary objective to aware you with the latest developments taken place concerning your placed order. We always keep in touch with you during the different stages of ordering and shipping process. Below, are the accurate answers of queries concerning to your order:
  • Order confirmation to me
    When you place the order, Diwali Mela will send you an e-mail confirming each order registered with us. So make sure that your e-mail id is valid. The e-mail also indicates your order number that can be used later for checking the status.

  • Actual delivery time for an order
    Diwali Mela provides you the facility to deliver your order on a particular date. While placing your order online, you can simply select the date on which you want your gift to be delivered. We will deliver your gift on the specified date provided it gives us a minimum of 6 working days after securing your payment. It is actually happened in two steps- Products are delivered to the destination point through the courier services. Diwali Mela normally takes 1-3 working days for delivering the product to courier company. Similarly, depending upon the destination, courier company also takes usually 1-3 working days for completing the delivery process. So while calculating the shipping time, transportation time taken by courier company is also required to be taken into consideration. 7-10 working days are required for sending gifts outside the india. Please be clear that no shipment is possible from Diwali Mela on Sundays or any other public holidays due to the non-availability of our fulfillment partners.

  • Shipment Mode
    All the gifts are packaged at Diwali Mela and handed over to our fulfillment partners for final delivery.

  • Delivery Location
    Diwali Mela delivers gifts both inside and outside India. We provide the delivery services for almost every part of the world.

Using Diwali Mela Services
Diwali Mela is a secured shopping site, which provides a platform for gifting and shopping of beautiful and decorative Indian craft items and exclusive Indian products. Diwali Mela is committed to provide the user-friendly navigation for the support of its users. You can select any product from the wide variety of the product categories available on Diwali Mela. You may click on the links provided below for step by step processes.

Sending Gifts From Diwali Mela
Diwali Mela, a well-established brand name in the online shopping trade, provides a potent platform for gifting and shopping of ethnic and classic Indian craft items and exclusive Indian products & fresh flowers. Diwali Mela is a secure shopping site, which provides the full security and reliability to its customers.

How To Create User Account
If you are a new user, you have to create your account first so that you can be registered with Diwali Mela. For creating your account, you have to fill your email address, password, confirm password and click on 'Sign Up' button. A form is displayed which asks you about your personal, billing address information. Submit all the information carefully as it will be used for further communication purpose in future. Diwali Mela is a secured shopping site therefore every information which you share with us will be kept safe and secure.

Order Placing On Diwali Mela
Diwali Mela is a secured shopping site. You can select the gift/s of your choice out of our wide product categorization. Just click on 'Buy Now' button. When you will click on this button, the product will be added in your shopping cart. You can add many more products in your shopping cart. Press 'Check Out' button for the billing, delivery addresses and payment procedures.

How To Track Order Status
For knowing the current status of your orders just log in to 'My Account' and click on 'Order History' option. All the orders placed on Diwali Mela have to follow a systematic procedure of Processing, Processed before it finally enters into to the 'Shipped' state:

a) Processing: It is the first stage which is the default status for your order and it comes as soon as an order is placed.
b) Processed: It indicates that your order/payment has been approved by our payment gateway. We are ready with the product to deliver it as per your specifications.
c) Shipped: It means that your order has been successfully shipped from our end.
d) Cancelled: It means that your order could not be approved by our payment gateway or we are not in a position to deliver the goods due to some constraints.

Canceling an Order
1. You can cancel your orders until and unless they are not entered into the shipping process. Order will be canceled till they are in the processing mode. If an order enters into the processed mode then you can not cancel it.
2. For canceling an order just click on My Account link in the top right of any page on the site. After login, 'My Account' page is displayed where you have to click on 'Order History' link to see the details of your placed order. To cancel your order you need to click on the 'Enquire' link relating to that particular order. Afterwards a webpage with a text area & Submit button will be displayed. Over here you need to type your request for cancellation in the given text area and then click on the 'Submit' button. You can also click on order number to see the details & send your request for cancellation by 'Click here to enquire the order status' link.

Update My Profile
You can update your e-mail address, personal information, billing address by 'My Profile' link.

Chang your Login Password
You can change your login password by 'Change Password' link.

Previous Purchased History
You can get the previous Purchased history of your orders.

Personalized Address Book
In 'My Account' option, you can click on 'My Address Book' where you can store up-to 25 contacts and addresses for shipping.

Send Diwali Gifts to World

Send Diwali Gifts to India

Copyright © DiwaliMela.com. All rights reserved